The Trivial Company’s 24/7 Customer Support Line
Trivial provides round-the-clock technician support for all clients — ensuring that every system remains operational and every issue is resolved quickly.
How It Works
1. Direct Support Access
Customers can call our 24/7 (800) support line for immediate assistance. Support staff provide remote troubleshooting and walk tenants or property managers through issues step-by-step.
2. Maintenance Options
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- Option A: Trivial performs full maintenance on-site.
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- Option B: The property’s in-house team handles routine maintenance, with Trivial providing remote guidance and escalation support.
3. Escalation Procedure
If remote troubleshooting does not resolve the issue
- Support contacts Trivial Maintenance for a more detailed walk-through.
- The maintenance team identifies the root cause and attempts a remote fix.
- If the issue persists, an on-site technician is dispatched (typically within 4 hours, often sooner).
Once the issue is resolved, the service ticket is closed.
4. Quality Control & Billing Review
Every ticket is reviewed internally by our team to determine whether the issue resulted from user error or a Trivial-related fault. This ensures transparent and accurate billing.
5. Preventive Maintenance
Every three months, Trivial performs preventive maintenance on all systems.
If any component serviced during preventive maintenance fails within two weeks (for example, a sensor malfunction due to a loosened gate), the repair is not billable.